Virgin Casino NJ Review

Reviewed by PlayingLegal
4.5/5

Up to $100 Cashback!

Licensed in New Jersey
  • Welcome Bonus: Up to $100 Cash Back!
  • Software Provider: GameSys Group
  • Games Provider: Gamesys, IGT, NetEnt, WMS
  • NJ License: NJIP 19-005
  • New Jersey Casino Partner: Tropicana Atlantic City Boardwalk Hotel Resort & Casino
  • Products: Slots, Progressive Jackpot Slot, Blackjack, Roulette, Craps, Video Poker, Keno, Bingo
  • Last Updated: Sept. 2020
  • Bonus Terms:
    • deposit of $10 and max. of $100
    • Wager within 7 days

Virgin Casino NJ was one of the first online casinos to go live in New Jersey in 2014. Today, it is one of the few casino operators that pay special attention to customer care.

The customer service makes them stand out, by all means. And for some, that is enough to seal the deal and become a “loyal VIP customer”. My Virgin Casino NJ review covers this and much more. Let’s take it one section at a time, starting with the welcome bonus.

7.5Expert Score
Author's Comment

The Virgin Casino NJ was one of the first online casinos to launch in New Jersey. However, it is considered one of the smaller casinos with the number of slot titles and an unclear VIP program. Also, the mobile app could certainly use some improvement. Yet, the Virgin Online Casino makes up for some of its shortcomings with a variety of tables games, fantastic customer support and a straightforward bonus.

Bonus and Promotions
8
Payment Methods
6.5
Table Games
8.5
Slot Titles Offered
7.5
Mobile App
6
Loyalty Program
4
Customer Support
10
Pros
  • Great table game selection
  • A direct and unfussy welcome bonus offer
  • Exclusive progressive jackpot slot titles
  • An interactive customer environment with Chat Corner
Cons
  • A small amount of slot titles
  • Vague VIP program and loyalty rewards
  • No live dealer games offered

Virgin Online Casino NJ Welcome Bonus

For new players registering at Virgin Casino NJ, receive up to $100 cashback with a required first deposit and wager on any online casino games.

How to Claim the Offer

  1. Register for your new player account at Virgin Online Casino.
  2. Now, make your first deposit of a minimum of $10 or up to $100 to qualify for the cashback offer.
  3. Finally, play any Virgin casino game. If your losses are 90% or more of the deposit amount in the first seven days, get your cashback.

Bonus Terms

  • A minimum deposit of $10 and a maximum of $100.
  • Place a wager on any Virgin casino game offered and net losses exceeding 90% of the first deposit covered by up to $100 cashback.
  • Cashback withdrawable as cash but needs to be a minimum of $10.
  • Any withdrawal request during the 7 days disqualifies you from the bonus.
  • Cashback refunds into your player account within 3-5 days.
  • This $100 Cash Back is valid from Aug. 27, 2014 until Dec. 31, 2020.

How to Release the Virgin Casino $100 Cashback Bonus

Although you may consider this to be a small bonus at $100 since other online casinos offer up to $1000, this bonus is essentially free money: no muss and no fuss about this bonus. Essentially, any casino game is eligible and then any of your net losses are refunded to your player account for up to $100 unless your first deposit was less.

Frankly, this is an excellent bonus without high wagering requirements or a short time frame to clear.

Ongoing Promotions

You’ve got nothing to worry about here if ongoing promotions and bonuses are a priority. In fact, there are various ongoing bonuses running at all times. Also, the Promotions tab is clearly located at the top of the website.

Here are some of the ongoing bonuses you will find at Virgin Casino:

  • Refer a friend and receive $50 in bonus money
  • Daily free games

The best ongoing promotion is playing to win the Community Jackpot.

Virgin Casino Community Jackpot Win Up to $10,000

Basically, when a community jackpot hits, everyone who played within the last hour wins a part of the jackpot too. Also, it does not matter if you have already logged off or are not actively playing. Of course, it matters how much you wager because the more you wager, the bigger your community share is.

  • Platinum: $10,000
  • Gold: $5,000
  • Silver: $1,000
  • Red: $500

On top of the jackpot levels, the community jackpot may be worth an additional $20,000. By merely playing at a Virgin Casino game, you are eligible to take part in either the Community Jackpot or Community Prizes. To participate in the Community Jackpot, look for a special key that appears above the casino game. Then, click on it for a chance to win either the jackpot or part of the community prize.

Virgin Casino NJ Screenshot

Casino Games at Virgin Casino NJ

The Virgin Online Casino is powered by the Gamesys Group platform, a worldwide proprietary gaming software provider best known for online bingo. Also, Gamesys powers the Tropicana Online Casino as well. Thus, the sister sites are the same regarding functionality and portfolio of games.  

However, there is quite an assortment of casino games offered so, a more in-depth look is warranted.

Software Providers

  • Gamesys
  • NetEnT
  • IGT
  • WMS
  • Bally’s

Virgin Online Casino Top Slot Titles

You’ll quickly find the majority of popular top slot titles here, such as:

  1. Asgardian Stones
  2. DaVinci Diamonds
  3. Guns N Roses
  4. Lucky Larry’s Lobstermania 2
  5. Siberian Storm

Other popular brands of slots include several variants, each of Wheel of Fortune and Monopoly.

Slots Title Comparison

Exclusive only to PlayingLegal, as part of my expert analysis, I compare the number of slot titles offered here versus other NJ online casinos.

Casino NameAmount of Slot TitlesNumber of Software Providers
Virgin Casino Logo
Virgin Casino NJ
1625
Parx Casino NJ
Parx Casino NJ
1206
BetMGM Logo
BetMGM Casino NJ
3156

Obviously, Virgin Casino is not the smallest operator in the Garden State. Yet, the amount of slot titles offered are small. The saving grace here is a nice variety of exclusive slot titles only available here.

Exclusive Slot Titles

  • Secrets of the Phoenix
  • Queen Winter Wins
  • Bubbly Wild
  • Tiki Island
  • Million Dollar Money Drop
  • Tiki Totems
  • Agatha Christie’s Mystery Wilds
  • Guardians of Fire and Ice
  • Frederic vs. Francois In It For the Money!
  • Jin’s Jungle
  • Nuts & Bolts
  • Queen of the Tree Folk
  • Sapphire Sorceress
  • Scratchcard Shop
  • Spinning Dragons
  • The GodFather
  • Treasures From the Gods
  • Winstones Resort& Casino
  • Wonders of the Deep

Progressive Jackpot Slots

Virgin Online Casino NJ offers two great progressive jackpot slots:

  • Deal or No Deal
  • Wonderland

If you love the game show Deal or No Deal, you’ll be a fan of this progressive jackpot slot. Moreover, this title is entirely exclusive to Virgin Casino, meaning you won’t find it anywhere else. Take advantage of two bonuses within the game: 1) Mystery Briefcase Bonus and 2) Deal or No Deal Bonus. Also, there’s the Banker’s Offer, which is randomized.

You must place a maximum bet in order to win the progressive, which at Sept. 2020, sits over $330,000.

As for Wonderland, this progressive jackpot slot is based on the classic Alice’s Adventures in Wonderland. It also holds the title as Virgin Casino’s most popular slot title. In fact, Wonderland paid out one of the most massive NJ gambling jackpots at over $550,000.

Table Games

Whereas most NJ online casinos lack in variety, Virgin Casino makes up for it by offering 27 table games.

  • Baccarat Professional Series
  • Pai Gow Poker
  • Craps
  • Keno
  • Fortune Teller Keno
  • Baccarat

Blackjack

  • Atlantic City Blackjack
  • Single Deck Blackjack with No Hole Card
  • Blackjack Classic
  • High Stakes Blackjack
  • Multihand Blackjack
  • Vegas Downtown Blackjack
  • Vegas Strip Blackjack

Roulette

  • Two different Single Zero Roulette games
  • Two versions of American Roulette games
  • European Roulette
  • French Roulette
  • Single Zero Roulette High Stakes

Video Poker

  • Game King Double Double Bonus Poker
  • Triple Play Draw Poker Multi-hand
  • Game King Bonus Poker
  • Game King Jacks or Better
  • Five Play Draw Poker Multi-hand
  • Game King Double Bonus Poker
  • Hi-Lo

Live Dealer Games Not Available

For now, the Virgin Online Casino does not offer Live Dealer games, which is a shame. Live Dealer games are popular and give players the closest experience to a physical brick-and-mortar casino.

90 Ball Bingo at Virgin Casino NJ

By all means, this is a unique take on traditional bingo with jackpots up for grabs. Free games do run every 30 minutes, but you can also enter games for $1, $2 or $5.

Best of all, 90 Ball Bingo is designed to be a more social game. When you choose to play 90 Ball Bingo, take part in chatting with other players and the chat hosts.

Virgin Online Casino NJ Mobile App

Virgin Casino NJ Screenshot Mobile App

Overall, the mobile app for Virgin Casino NJ rates positively and is available for Apple and Android devices. Yet on the browser interface, there are 162 slot titles and 27 table games offered. Whereas on the mobile app, there are 147 slot titles and 20 table games.

While the mobile app loads quickly and smoothly, there is no filtering available nor any way to access particular games quickly. In detail, table games are lumped together after scrolling past all the slot titles. Having to scroll through and search for a game rather puts a damper on the mobile app. On the other hand, it is not as if there are so many slot titles available that you feel lost and can’t find what you’re looking for, even if it is an inconvenience.

Besides, games like 90 Ball Bingo and the progressive jackpot slots, Deal or No Deal and Wonderland are not available. Indeed, this appears to be an issue that Virgin Casino should remedy as progressive jackpot slots, in particular, Deal or No Deal is the most popular title available.

How to Download the Virgin Casino Mobile App

  1. To begin with, you can download the Virgin Mobile App directly from your mobile device by going to the main website and selecting “Get The App Now”.
  2. For Android devices, you will need to download and install the APK file. For Apple devices, the install begins automatically.
  3. Finally, create your new player account and deposit.

Browser-Based Interface Website of Virgin Casino Online NJ

Definitely, the browser-based interface website is more navigable than the mobile app. For example, there are well-defined categories for you to quickly get to slot titles, table games, bingo or promotions.

However, the browser interface is missing filtering and search functions as well. Yet, it is much easier to find favorite games with a larger screen surface where more games load at once rather than scrolling through two games at a time on the mobile app.

Finally, unlike the sister site Tropicana Online Casino, all parts of the Virgin Casino website work and there are even additional fun features offered like the Chat Corner.

Virgin Casino NJ Cashier Deposit

Payment Methods and Withdrawal Limits

The Virgin Online Casino NJ certainly has a variety of payment methods for you to choose from, all of which are safe and secure. From the cashier, Instant e-Check or ACH is the preferred and recommended deposit and withdrawal method. Additionally, many deposit options have a minimum of $5 per transaction except the Cashier Cage, which is $50.

The following methods are available for depositing your funds:

  • Instant e-Checks/ACH
  • Online Bank Transfer
  • Mastercard
  • Visa
  • PayNearMe
  • Skrill
  • Neteller
  • Casino Cashier Cage

For withdrawals, I detail the methods, limits and processing times in a convenient table below:

Payment MethodsProcessing TimeWithdrawal Limits
ACH3-5 Business Days$5,000
Cash at the CageContact Customer SupportNone
Skrill24-48 Hours$10,000
Physical Check in Mail7-10 Business Days$100,000

At the time of writing of this Virgin Casino review, PayPal and Play+ were not available. Considering how convenient they can be for customer retention and ease of withdrawing, I think it's only a matter of time before they integrate them.

Virgin Casino is Legal and Licensed in NJ

The Virgin Casino Online officially launched in New Jersey on Jan. 24, 2014. In partnership with the Tropicana Atlantic City Casino & Resort, it became one of the first online casinos to officially gain approval from the New Jersey Division of Gaming Enforcement (NJDGE). Technically, the NJDGE allowed Virgin 24 hours in November to do a soft launch.

Tropicana Casino AC Online Company Overview
Parent Company:Virgin Group, Ltd.
Software:Gamesys Group
New Jersey PartnerTropicana Casino & Resort Atlantic City
Address:2831 Boardwalk, Atlantic City, NJ 08401
NJ License:NJIP 19-005
International License:United Kingdom
Phone:(844) 737-7616
Email:Form Submission

About the Virgin Brand

Truly, the Virgin brand is known worldwide. Indeed, you might be living off-grid not to have heard of Virgin. Not only is the Virgin brand known for its airlines, but there are Virgin Hotels and Virgin Mobile, too.

Initially, Virgin was a music record shop founded in 1971 located on London’s famous Oxford Street. The namesake was chosen because partners, Sir Richard Branson and Nik Powell, considered themselves to be virgins in business. Coming up to speed, the company, Virgin Group Ltd. now has a fingerprint in all types of subsidiaries and other business ventures.

VIP Loyalty and Rewards Program

Unfortunately, the prior online casino rewards program, V*Points, is discontinued.

Instead, there is now a Virgin Casino VIP Program. However, details about how to obtain VIP status remains unknown. Contacting customer support is no help either as they are tight-lipped over what type of play constitutes VIP status. Furthermore, the only information I obtained is that the Virgin Casino VIP Hosts continually monitor player accounts to determine who receives an invitation to the program.

The Tropicana Casino Online runs its loyalty program in the same manner. In fact, this type of VIP Loyalty program seems geared towards more casual casino players and is based upon a more “natural state of play.”

The only listed requirement for the VIP program is to be subscribed to receive their emails.

Nonetheless, here are some perks to being labeled a Virgin Casino VIP:

  • Ongoing specially tailored VIP bonuses
  • Birthday bonuses
  • Luxury gifts tailored to you such as hotel stays, premium event tickets, fine dining and more
  • Exclusive VIP promotions with bigger bonuses
  • Personalized gameplay advice
  • VIP exclusive prizes and prize draws
  • Exclusive VIP Hosts from 9:30 am ET to 6 pm ET, 5 days a week

Virgin Casino and Tropicana Casino Online are not the only operators to gear towards non-set levels of VIP and loyalty rewards programs. For example, PokerStars NJ does essentially the same with unknown levels of play to open rewards chests.

Responsible Gambling

The Virgin Casino Online indeed has an extensive Responsible Gaming page. From the bottom right corner of the browser site, click on “Responsible Gaming” and a pop-up window appears detailing all the tools and resources at your disposal.

In further detail, you can:

  • Set deposit limits
  • Create time limits
  • Set spending limits
  • Apply a cooling-off period
  • Receive information on how to self-exclude through the DGE
  • View your own play history
  • Speak to highly trained professional staff

For immediate assistance, the Council on Compulsive Gaming of New Jersey runs a 24/7 confidential hotline at 1-800-GAMBLER. Find more information and resources at the National Center for Responsible Gaming. 

Customer Service

By and large, the customer service team at Virgin Online Casino deserves high praise. Not only is 24/7 customer support available, but there are a number of the usual methods to reach the support team.

Virgin Casino Chat Corner

Best of all, the customer service team goes beyond the call of duty via a Chat Corner. Truly, this unique feature separates Virgin Casino from its other NJ online casino competitors.

Firstly, there is a weekly Chat rundown with Virgin Casino Hosts. You can access the rundown on the Virgin Casino Online Facebook page.

Secondly, the Chat Corner is continuously updated with new and exciting seasonal events plus promotions. Basically, join the Chat Corner for various events running throughout the week in the evening. Logically speaking, take part in Chat Corner to gain a better chance for obtaining Virgin Casino VIP status.

Finally, make sure if you are new to Virgin Casino NJ, head into the Chat with “Newbie High Five!” in your first 7 days of creating your account and receive $5 in Bonus Money!

How to Contact

Otherwise, here are the more traditional ways to contact customer service:

  • Phone: (844) 737-7616
  • Email: Must Submit Form
  • Live Chat: Available
  • FAQs: Available

Final Verdict

Finally, the Virgin Online Casino scores high marks on table game selection. Unfortunately, the mobile app really could use some improvement since you can’t play progressive jackpot slots or bingo there. Yet, what really makes this NJ online casino stand out is going the extra mile in player interaction with the addition of Chat Corner and ongoing promotions.

Virgin Casino NJ Review FAQs

Is there a Virgin Casino promo code?

No, Virgin Casino NJ does not use a bonus code or a promo code system. Instead, players can claim all regular offers directly from the site by following the instructions on the screen. To claim the $100 cashback in welcome bonus money, you do not need any promo code whatsoever.

Is there a no deposit bonus at Virgin Casino?

At the moment, there is not a no deposit bonus. However, Virgin Casino offers up to $100 cashback as a welcome bonus for new players. There is no record of any no deposit bonus offer available at Virgin Casino, since its official launch.

Is Virgin Casino legit?

Yes, Virgin Casino is legal and it is licensed with the New Jersey Division of Gaming Enforcement. This means that the operator is legally responsible to pay out all winnings to its customers. In addition, this means that Virgin Casino has to adhere to strict responsible gambling practices.

Is there a mobile app for Virgin Casino?

Yes, there is a Virgin Casino mobile app for Android and iOS devices. You can easily access the download for the mobile app through the Virgin Casino website. Alternatively, if you don't want to download the native app, you can play directly in your mobile web browser.

How many slot titles does Virgin Online Casino offer?

The Virgin Online Casino offers up 162 top slot titles with some of the most popular plus exclusive slots. For example, play Deal or No Deal, the exclusive progressive jackpot slot. The game offer hasn't grew much over the years. Virgin Casino NJ has a quality over quantity approach.

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