Virgin Casino NJ was one of the first online casinos to go live in New Jersey in 2014. Today, it is one of the few casino operators that pay special attention to customer care.
The customer service makes them stand out, by all means. And for some, that is enough to seal the deal and become a “loyal VIP customer”. My Virgin Casino NJ review covers this and much more. Let’s take it one section at a time, starting with the welcome bonus.
- Great table game selection
- Direct and unfussy welcome bonus offer
- Exclusive progressive jackpot slot titles
- Interactive customer environment with Chat Corner
- Small number of slot titles
- Vague VIP program and loyalty rewards
- No live dealer games
For new players registering at Virgin Casino NJ, receive up to $100 cashback with a required first deposit and wager on any online casino games.
How to Claim
- Register for your new player account at Virgin Online Casino.
- Now, make your first deposit of a minimum of $10 or up to $100 to qualify for the cashback offer.
- Finally, play any Virgin casino game. If your losses are 90% or more of the deposit amount in the first seven days, get your cashback.
How to Release
Although you may consider this to be a small bonus at $100 since other online casinos offer up to $1000, this bonus is essentially free money: no muss and no fuss about this bonus. Essentially, any casino game is eligible and then any of your net losses are refunded to your player account for up to $100 unless your first deposit was less.
Frankly, this is an excellent bonus without high wagering requirements or a short time frame to clear.
You’ve got nothing to worry about here if ongoing promotions and bonuses are a priority. In fact, there are various ongoing bonuses running at all times. Also, the Promotions tab is clearly located at the top of the website.
Here are some of the ongoing bonuses you will find at Virgin Casino:
- Refer a friend and receive $50 in bonus money
- Daily free games
The best ongoing promotion is playing to win the Community Jackpot.
The Virgin Online Casino is powered by the Gamesys Group platform, a worldwide proprietary gaming software provider best known for online bingo. Also, Gamesys powers the Tropicana Online Casino as well. Thus, the sister sites are the same regarding functionality and portfolio of games.
However, there is quite an assortment of casino games offered so, a more in-depth look is warranted.
Casino Game Providers
Casino Top Titles
You’ll quickly find the majority of popular top slot titles here, such as:
- Asgardian Stones
- DaVinci Diamonds
- Guns N Roses
- Lucky Larry’s Lobstermania 2
- Siberian Storm
Other popular brands of slots include several variants, each of Wheel of Fortune and Monopoly.
Slot Title Comparison
Exclusive only to PlayingLegal, as part of my expert analysis, I compare the number of slot titles offered here versus other NJ online casinos.
|Casino Name||Amount of Slot Titles||Number of Software Providers|
Obviously, Virgin Casino is not the smallest operator in the Garden State. Yet, the amount of slot titles offered are small. The saving grace here is a nice variety of exclusive slot titles only available here.
Progressive Jackpot Slots at Virgin Casino
Virgin Online Casino NJ offers two great progressive jackpot slots:
- Deal or No Deal
If you love the game show Deal or No Deal, you’ll be a fan of this progressive jackpot slot. Moreover, this title is entirely exclusive to Virgin Casino, meaning you won’t find it anywhere else. Take advantage of two bonuses within the game: 1) Mystery Briefcase Bonus and 2) Deal or No Deal Bonus. Also, there’s the Banker’s Offer, which is randomized.
You must place a maximum bet in order to win the progressive, which at Sept. 2020, was over $330,000.
As for Wonderland, this progressive jackpot slot is based on the classic Alice’s Adventures in Wonderland. It also holds the title as Virgin Casino’s most popular slot title. In fact, Wonderland paid out one of the most massive NJ gambling jackpots at over $550,000.
Exclusive Slot Titles
Unlike the progressive slot offerings, Virgin Casino offers a grand selection of Exclusive slots. Coming in with more than 15 variants, the possibilities are endless.
- Secrets of the Phoenix
- Queen Winter Wins
- Bubbly Wild
- Tiki Island
- Million Dollar Money Drop
- Tiki Totems
- Agatha Christie’s Mystery Wilds
- Guardians of Fire and Ice
- Frederic vs. Francois In It For the Money!
- Jin’s Jungle
- Nuts & Bolts
- Queen of the Tree Folk
- Sapphire Sorceress
- Scratchcard Shop
- Spinning Dragons
- The GodFather
- Treasures From the Gods
- Winstones Resort& Casino
- Wonders of the Deep
Whereas most NJ online casinos lack in variety, Virgin Casino makes up for it by offering 27 table games.
- Baccarat Professional Series
- Pai Gow Poker
- Fortune Teller Keno
- Atlantic City Blackjack
- Single Deck Blackjack with No Hole Card
- Blackjack Classic
- High Stakes Blackjack
- Multihand Blackjack
- Vegas Downtown Blackjack
- Vegas Strip Blackjack
- Two different Single Zero Roulette games
- Two versions of American Roulette games
- European Roulette
- French Roulette
- Single Zero Roulette High Stakes
- Game King Double Double Bonus Poker
- Triple Play Draw Poker Multi-hand
- Game King Bonus Poker
- Game King Jacks or Better
- Five Play Draw Poker Multi-hand
- Game King Double Bonus Poker
For now, the Virgin Online Casino does not offer Live Dealer games, which is a shame. Live Dealer games are popular and give players the closest experience to a physical brick-and-mortar casino
90 Ball Bingo at Virgin Casino
By all means, this is a unique take on traditional bingo with jackpots up for grabs. Free games do run every 30 minutes, but you can also enter games for $1, $2 or $5.
Best of all, 90 Ball Bingo is designed to be a more social game. When you choose to play 90 Ball Bingo, take part in chatting with other players and the chat hosts.
Overall, the mobile app for Virgin Casino NJ rates positively and is available for Apple and Android devices. Yet on the browser interface, there are 162 slot titles and 27 table games offered. Whereas on the mobile app, there are 147 slot titles and 20 table games.
While the mobile app loads quickly and smoothly, there is no filtering available nor any way to access particular games quickly. In detail, table games are lumped together after scrolling past all the slot titles. Having to scroll through and search for a game rather puts a damper on the mobile app. On the other hand, it is not as if there are so many slot titles available that you feel lost and can’t find what you’re looking for, even if it is an inconvenience.
Besides, games like 90 Ball Bingo and the progressive jackpot slots, Deal or No Deal and Wonderland are not available. Indeed, this appears to be an issue that Virgin Casino should remedy as progressive jackpot slots, in particular, Deal or No Deal is the most popular title available.
How to Download App
- To begin with, you can download the Virgin Mobile App directly from your mobile device by going to the main website and selecting “Get The App Now”.
- For Android devices, you will need to download and install the APK file. For Apple devices, the install begins automatically.
- Finally, create your new player account and deposit.
Browser Based Interface
Definitely, the browser-based interface website is more navigable than the mobile app. For example, there are well-defined categories for you to quickly get to slot titles, table games, bingo or promotions.
However, the browser interface is missing filtering and search functions as well. Yet, it is much easier to find favorite games with a larger screen surface where more games load at once rather than scrolling through two games at a time on the mobile app.
Finally, unlike the sister site Tropicana Online Casino, all parts of the Virgin Casino website work and there are even additional fun features offered like the Chat Corner.
The Virgin Online Casino NJ certainly has a variety of payment methods for you to choose from, all of which are safe and secure. From the cashier, Instant e-Check or ACH is the preferred and recommended deposit and withdrawal method. Additionally, many deposit options have a minimum of $5 per transaction except the Cashier Cage, which is $50.
For withdrawals, I detail the methods, limits and processing times in a convenient table below:
|Payment Methods||Processing Time||Withdrawal Limits|
|ACH||3-5 Business Days||$5,000|
|Cash at the Cage||Contact Customer Support||None|
|Physical Check in Mail||7-10 Business Days||$100,000|
At the time of writing of this Virgin Casino review, PayPal and Play+ are not available. Considering how convenient they can be for customer retention and ease of withdrawing, I think it's only a matter of time before they integrate them.
The Virgin Casino Online officially launched in New Jersey on Jan. 24, 2014. In partnership with the Tropicana Atlantic City Casino & Resort, it became one of the first online casinos to officially gain approval from the New Jersey Division of Gaming Enforcement (NJDGE). Technically, the NJDGE allowed Virgin 24 hours in November to do a soft launch.
|Virgin Casino Online Company Overview|
|Parent Company:||Virgin Group, Ltd.|
|New Jersey Partner||Tropicana Casino & Resort Atlantic City|
|Address:||2831 Boardwalk, Atlantic City, NJ 08401|
|NJ License:||NJIGP 19-005|
|International License:||United Kingdom|
Company History and Background
Truly, the Virgin brand is known worldwide. Indeed, you might be living off-grid not to have heard of Virgin. Not only is the Virgin brand known for its airlines, but there are Virgin Hotels and Virgin Mobile, too.
Initially, Virgin was a music record shop founded in 1971 located on London’s famous Oxford Street. The namesake was chosen because partners, Sir Richard Branson and Nik Powell, considered themselves to be virgins in business. Coming up to speed, the company, Virgin Group Ltd. now has a fingerprint in all types of subsidiaries and other business ventures.
The Virgin Casino Online indeed has an extensive Responsible Gaming page. From the bottom right corner of the browser site, click on “Responsible Gaming” and a pop-up window appears detailing all the tools and resources at your disposal.
In further detail, you can:
- Set deposit limits
- Create time limits
- Set spending limits
- Apply a cooling-off period
- Receive information on how to self-exclude through the DGE
- View your own play history
- Speak to highly trained professional staff
For immediate assistance, the Council on Compulsive Gaming of New Jersey runs a 24/7 confidential hotline at 1-800-GAMBLER. Find more information and resources at the National Center for Responsible Gaming.
Unfortunately, the prior online casino rewards program, V*Points, is discontinued.
Instead, there is now a Virgin Casino VIP Program. However, details about how to obtain VIP status remains unknown. Contacting customer support is no help either as they are tight-lipped over what type of play constitutes VIP status. Furthermore, the only information I obtained is that the Virgin Casino VIP Hosts continually monitor player accounts to determine who receives an invitation to the program.
The Tropicana Casino Online runs its loyalty program in the same manner. In fact, this type of VIP Loyalty program seems geared towards more casual casino players and is based upon a more “natural state of play.”
The only listed requirement for the VIP program is to be subscribed to receive their emails.
Nonetheless, here are some perks to being labeled a Virgin Casino VIP:
- Ongoing specially tailored VIP bonuses
- Birthday bonuses
- Luxury gifts tailored to you such as hotel stays, premium event tickets, fine dining and more
- Exclusive VIP promotions with bigger bonuses
- Personalized gameplay advice
- VIP exclusive prizes and prize draws
- Exclusive VIP Hosts from 9:30 am ET to 6 pm ET, 5 days a week
Virgin Casino and Tropicana Casino Online are not the only operators to gear towards non-set levels of VIP and loyalty rewards programs. For example, PokerStars NJ does essentially the same with unknown levels of play to open rewards chests.
By and large, the customer service team at Virgin Online Casino deserves high praise. Not only is 24/7 customer support available, but there are a number of the usual methods to reach the support team.
Virgin Casino Chat Corner
Best of all, the customer service team goes beyond the call of duty via a Chat Corner. Truly, this unique feature separates Virgin Casino from its other NJ online casino competitors.
Firstly, there is a weekly Chat rundown with Virgin Casino Hosts. You can access the rundown on the Virgin Casino Online Facebook page.
Secondly, the Chat Corner is continuously updated with new and exciting seasonal events plus promotions. Basically, join the Chat Corner for various events running throughout the week in the evening. Logically speaking, take part in Chat Corner to gain a better chance for obtaining Virgin Casino VIP status.
Finally, make sure if you are new to Virgin Casino NJ, head into the Chat with “Newbie High Five!” in your first 7 days of creating your account and receive $5 in Bonus Money!
How to Contact Virgin Casino?
Finally, the Virgin Online Casino scores high marks on table game selection. Unfortunately, the mobile app really could use some improvement since you can’t play progressive jackpot slots or bingo there.
Yet, what really makes this NJ online casino stand out is going the extra mile in player interaction with the addition of Chat Corner and ongoing promotions.
Virgin Casino Review FAQs
What is the deposit bonus at Virgin Online Casino?
The Virgin online casino welcome bonus offers up to $100 in cash back. On your first deposit, if you lose 90% or more within seven days, they’ll credit your account back up to $100.
Does Virgin Casino Online have a loyalty program?
Virgin’s online casino does offer a loyalty program where you can become a VIP. However, they don’t publicly disclose the levels or statuses, so it’s unclear how much you have to play to become a VIP.
How can you reach Virgin Casino customer service?
Virgin Casino’s customer service can be reached 24/7 via e-mail or live chat. You can also call them, reach them on Twitter or join their weekly chat room sessions.
Does Virgin Online Casino offer PayPal as a payment method?
Unfortunately, Virgin doesn’t offer PayPal at this time. You can use payment methods like Visa, Mastercard, Skrill, online bank transfer and several others to deposit funds.
Specification: Virgin Casino Review